We are a small self-run business of two employees - Antoine and his partner Tayler. Please be patient with us while we navigate this new world of online sales. We hand pack and personalize each order before it leaves us and promise to ship as fast as we can, but we aren't Amazon Prime. Most orders will be packed and sent off withing 5 business days, but keep in mind that Antoine is still competing in Professional Bodybuilding Shows that can take him all over the world. We do not have support staff and orders can potentially be delayed due to this.
DOMESTIC ORDERS typically leave our warehouse within 2-3 business days of receiving your order. This does not mean you will receive your order in 2-3 days. Delivery time depends on the carrier service selected, origin, destination, drop-off time, and season. Expect longer wait times during holiday seasons. Please do not contact us for shipping questions unless your order is over 2 weeks old. Please be patient and check the tracking number in the confirmation email you received after placing your order for shipping updates. This tracking # will sometimes not update for several days during transit.
INTERNATIONAL ORDERS typically leave our warehouse within 3-5 business days of receiving your order. This does not mean you will receive your order within 3-5 business days. It's normal for international tracking #s not to update for 4-8 weeks after leaving Canada. This happens because your package is in your country's customs. Until customs processes your order, your tracking # will not update. It takes customs up to 12 weeks to process some orders.
DUTIES: Any VAT, import duties, taxes, customs clearance charges, or brokerage fees, etc., required by your country for importing consumer goods due at the time of delivery are the sole responsibility of YOU, the receiving customer. We do not collect these fees in advance. We cannot and will not falsely report on an item’s value to help you avoid these fees. Any package that is deemed "unclaimed" and returned back to us, the customer will not receive a refund.
RETURN POLICY: See Refund Policy. We are not responsible for packages being sent to the wrong address if you have entered your address wrong at checkout and will not be able to refund the purchase.
If your order contains wrong item(s), please send an e-mail to firstname.lastname@example.org with these 3 pieces of information within 1 week of delivery:
- Your order #
- A picture of the wrong item
- A picture of the packaging and the order slip sent with your order
We will follow up within 2-3 business days.